Refund policy

Return Policy

At Shamash Candle Studio, each candle is crafted with care, love, and a deep respect for our materials and your trust. We want you to enjoy a warm and illuminating experience with every product you receive. However, we understand that sometimes things don’t go as planned.

🌿 Returns for Defective Products

If you receive a product that is damaged or defective, we’re here to help. In accordance with Greek and EU consumer protection laws, you are entitled to a free-of-charge return only in the case of defective goods.

Please contact us at info@shamashcandlestudio.com within 14 days of receiving your order, including:

Your order number
A clear description of the issue
Photographs showing the defect or damage

Once we verify the issue, we will guide you through the return process and ensure the product is replaced or repaired at no additional cost to you, as required by law.

💸 Refunds & Exchanges

We do not offer refunds or exchanges for reasons other than product defects. As a small artisan studio, each item is made in limited batches, and we take pride in our craftsmanship. For this reason, all sales are final unless the product is faulty.

We encourage you to double-check your order and feel free to reach out before purchasing if you have any questions about a product’s scent, size, or style. We're happy to assist you!

🚚 Return Shipping for Defective Products

If your product is eligible for return due to a defect, Shamash Candle Studio will cover the return shipping costs.

⚖️ Your Legal Rights

This return policy does not affect your statutory rights under Greek and EU consumer law. In the event of a dispute, we always aim to resolve matters amicably and in accordance with current regulations.

If you have any concerns or need support, don’t hesitate to reach out to our team at info@shamashcandlestudio.com. We’re here to bring warmth to your home and peace of mind to your shopping experience.

🕯️ With warmth,
The Shamash Candle Studio Team